Return Policy | Terms & Conditions |  Privacy Policy

 

Return Policy:

Due to the nature of products carried by SIM Toy Shop, ALL SALES ARE FINAL. No returns are accepted except for manufacturer defective items or damaged packaging.

DEFECTIVE ITEMS:

To provide the best customer service possible, SIM Toy Shop has implemented a hassle-free return policy for defective and damaged items. Products with manufacturing defects must be returned within 90 days from receipt and require a Return Merchandise Authorization number (RMA).

Here’s how it works:

1. Click the email icon at the bottom of SIM Toy Shop Home page or compose an email to simtoyshop@sexualintimacymatters.comrequesting an RMA number for your return merchandise.
2. Pack all items to be returned in a shipping box.
3. Make an itemized list if more than one product is defective/damaged. Include list with product(s).
4. Write the RMA number on the outside of the shipping box to expedite the return process.
5. Once the return is received and processed by the wholesale distributor, your credit card will be credited.

SIM Toy Shop is not responsible for lost, stolen, or damaged packages. We recommend that all packages be fully insured for your return order in the event it is lost or damaged.

DAMAGED PACKAGING:

If you receive an order with items damaged within the inner box (with no outer box damage), please send an email to simtoyshop@sexualintimacymatters.com within five days from receipt. In the rare occurrence the items inside move around enough to damage packaging, we will make every effort to correct it and will assist you in returning the damaged product.

If you receive a shipment that has exterior damage, or has been opened or re-taped, a claim must be filed with the carrier at the time of delivery. Please make sure the driver notes the damage.

In the case you need to file a claim, make sure to provide the carrier with the following:

1. Pictures and documentation of the damage.
2. The original cartons and packaging material, to be inspected by the carrier. (This is required by all carriers.)
3. Original sales invoice for cost reimbursement.

Once you receive your claim reference number, contact simtoyshop@sexualintimacymatters.com so we can be there to support you in the process if you need assistance.

SHIPPING:

Shipping methods vary and are selected at the discretion of the wholesale distribution company (Honey’s Place). Shipping is set at a $10 flat rate for the customer.

Terms and Conditions:

Legal and Terms of use:

Please read this Agreement carefully before using this website. By using this website, you accept the terms and conditions set forth in this Agreement. If you do not agree to the terms and conditions set forth in this Agreement, you must not use this website. We may at any time, at our sole discretion, update and revise this Agreement by posting an amended Agreement on this website; any changes that we make to this Agreement will be effective immediately upon posting. Please check this page periodically for changes to the Agreement; you will be able to determine if this Agreement has been changed since your previous visit by viewing the “Last Updated” information that appears at the top of this Agreement. Your use of this website following the posting of any changes constitutes acceptance of those changes.

You must be at least 21 years of age to use this website. If you are not at least 21 years old, you must not access or use this website.

This website’s terms and conditions are directed to residents of the United States. Code of Conduct. While using this website and/or the Site Materials, you agree not to:

Restrict or inhibit any other visitor from using this website, including, without limitation, by means of “hacking,” “denial of service” attacks or defacing any portion of this website;

Use this website or the Site Materials for any unlawful or unauthorized purpose;

Express or imply that any statements you make are endorsed by us, without our prior written consent;

Transmit (a) any content or information that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene, or otherwise objectionable, or infringes on our or any third party’s intellectual property or other rights; (b) any material, non-public information about us, any of our licensees or affiliates, or any third party without the authorization to do so; (c) any trade secret of ours, any of our licensees or affiliates, or any third party; or (d) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communication (except as otherwise expressly permitted by us);

Engage in spamming or flooding;

Modify, adapt, sub-license, translate, sell, transfer, reverse engineer, decompile, or disassemble any portion of this website or the Site Materials;

“Frame” or “mirror” any part of this website without our prior written authorization;

Tamper in any way with the software or functionality of this website, including, without limitation, transmitting or posting any software or other materials to this website that contains any viruses, time bombs, Trojan horses, worms, cancel bots or other computer programming routines that may damage, interfere with, intercept, or expropriate any system, data, or information;

Use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of this website or its contents;

Harvest or collect information about visitors to this website without their express consent;

Create a database by systematically downloading and storing all or any of the information on this website;

Make postings of a commercial nature; or

Permit others, including those whose accounts were terminated, to access this website through your account, username or password.

In addition, while using this website and/or the Site Materials, you agree to comply with all applicable laws, rules, and regulations.

This website may contain links to other Internet websites and online resources. Links on this website to other websites or resources shall not be construed as endorsement, control, review or approval of such other websites by us. You acknowledge and agree that we shall not be held responsible for the legality, accuracy, or inappropriate nature of any content, advertising, products, services, or information located on or through any other websites, nor for any loss or damages caused or alleged to have been caused by the use of or reliance on any such website or content. Further, the treatment of user data by the operators of third-party websites may be different from our treatment of user data. For details regarding such operators’ treatment of data about users, you must review their privacy policies or terms and conditions of use or contact them for this information.

Use of “Cookies” and Other Tracking Technologies. We may use cookies and other technologies to facilitate and track your use of services offered on this website and in connection with our e-mail communications. For more information on our use of such technology, please see the privacy policy accessible via a link provided at the bottom of the homepage of this website.

Accuracy of Information. Although we strive to ensure the accuracy of the information found on this website, neither we, nor our affiliates, licensees, suppliers, or agents, can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all information provided on this website.

Disclaimers. WE PROVIDE THIS WEBSITE, THE SITE MATERIALS, AND ANY PRODUCT OR SERVICE OBTAINED THROUGH OR IN CONNECTION WITH THIS WEBSITE ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, UNLESS OTHERWISE EXPRESSLY PROVIDED IN A WRITTEN, FULLY EXECUTED AGREEMENT BETWEEN YOU AND US WITH REGARD TO A PARTICULAR PRODUCT OR SERVICE. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE AND OUR AFFILIATES, LICENSEES, SUPPLIERS, ADVERTISERS, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT, UNLESS OTHERWISE EXPRESSLY PROVIDED IN A WRITTEN, FULLY-EXECUTED AGREEMENT BETWEEN YOU AND US WITH REGARD TO A PARTICULAR PRODUCT OR SERVICE, WE AND OUR AFFILIATES, LICENSEES, SUPPLIERS, AND AGENTS DO NOT WARRANT THAT YOUR USE OF THIS WEBSITE OR THE SITE MATERIALS WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE (OR THE SERVER(S) ON WHICH IT IS HOSTED) OR RELATED SOFTWARE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR OBTAINING AND MAINTAINING ALL TELEPHONE, COMPUTER HARDWARE, AND OTHER EQUIPMENT NEEDED TO ACCESS AND USE THIS WEBSITE, AND ALL CHARGES RELATED THERETO. NO OPINION, ADVICE, OR STATEMENT OF US OR OUR AFFILIATES, LICENSEES, SUPPLIERS, AGENTS, OR VISITORS, WHETHER MADE ON THIS WEBSITE, IN THE SITE MATERIALS, OR OTHERWISE, SHALL CREATE ANY WARRANTY, UNLESS OTHERWISE EXPRESSLY PROVIDED IN A WRITTEN, FULLY EXECUTED AGREEMENT BETWEEN YOU AND US WITH REGARD TO A PARTICULAR PRODUCT OR SERVICE. YOUR USE OF THIS WEBSITE IS ENTIRELY AT YOUR OWN RISK.

Conflicts. In the event a conflict arises between any information posted on this website, this Agreement, and/or any contract you have with us, the terms of your contract with us will prevail over this Agreement and the information posted on this website, and this Agreement will prevail over information posted on this website.

Limitation of Liability. AS A CONDITION OF YOUR USE OF THIS WEBSITE, YOU AGREE THAT NEITHER WE, NOR ANY OF OUR AFFILIATES, LICENSEES, SUPPLIERS, DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, OR AGENTS, WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY, OR CONSEQUENTIAL LOSS OF PROFITS, LOSS OF EARNINGS, LOSS OF BUSINESS OPPORTUNITIES, LOST DATA, INTERRUPTED COMMUNICATIONS, DAMAGES, EXPENSE, OR COSTS RESULTING DIRECTLY OR INDIRECTLY FROM OR OTHERWISE ARISING IN CONNECTION WITH:

THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DAMAGES RESULTING OR ARISING FROM YOUR RELIANCE ON THIS WEBSITE OR ANY INFORMATION OR MATERIALS FOUND ON THIS WEBSITE OR HYPERLINKED FROM THIS WEBSITE, OR THE MISTAKES, OMISSIONS, INTERRUPTIONS, ERRORS, DEFECTS, DELAYS IN OPERATION, TRANSMISSIONS, EAVESDROPPING BY THIRD PARTIES, OR ANY FAILURE OF PERFORMANCE OF THIS WEBSITE;

GOVERNMENT RESTRICTION, STRIKES, WAR, ANY NATURAL DISASTER OR FORCE MAJEURE, POWER FAILURES, LARGE INCREASES IN ON-LINE ACTIVITY IN A SHORT PERIOD OF TIME (USAGE SPIKES), VIRUSES, CATASTROPHIC HARDWARE FAILURES, ATTACKS ON OUR SERVERS, FIRES, EARTHQUAKES, FLOODS, UNUSUALLY SEVERE WEATHER, OR ANY OTHER CONDITION BEYOND OUR REASONABLE CONTROL LIMITING, PREVENTING OR OTHERWISE AFFECTING EITHER YOUR ACCESS TO OR USE OF THIS WEBSITE OR SITE MATERIALS OR OUR ABILITY TO PROVIDE SERVICES OR GOODS IN CONNECTION WITH, OR RESERVED OR ORDERED THROUGH, THIS WEBSITE; OR

LOSS OF SECURITY OF INFORMATION YOU HAVE PROVIDED IN CONNECTION WITH YOUR USE OF THIS WEBSITE, OR INTERCEPTION OF ANY SUCH INFORMATION BY UNAUTHORIZED THIRD PARTIES.

YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS WEBSITE AND/OR SITE MATERIALS CONTAINED WITHIN THIS WEBSITE IS TO STOP USING THIS WEBSITE AND/OR SITE MATERIALS, AS APPLICABLE
Void Where Prohibited. Although this website is accessible worldwide, not all products or services discussed or referenced in this website are available to all persons or in all geographic locations or jurisdictions. In addition, restrictions may apply to use of products or services obtained in one jurisdiction in other jurisdictions. Those who choose to access this website from locations outside the United States or Canada do so on their own initiative and at their own risk, and are responsible for compliance with local laws, if and to the extent local laws are applicable. You may not use or export the Site Materials or products and services available through this website in violation of U.S. export laws and regulations. We, and our affiliates, licensees, suppliers and agents, reserve the right to limit the availability of this website and/or the provision of any product or service to any person, geographic area or jurisdiction it so desires, at any time and in our sole discretion.

Applicable Law. Except to the extent expressly provided otherwise herein, this Agreement (including any of our policies referred to herein) shall be governed by and construed in accordance with the laws of the State of California in the United States. Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods. If you are a citizen or resident of the United States, a U.S. commonwealth or a U.S. territory, or if you are accessing this website from the United States, or if a dispute action arises from your access to or use of the U.S. version of this website, you hereby agree that any disputes arising under or in connection with this Agreement, this website, any products and services related to this website and/or the Site Materials shall be submitted for resolution to either the U.S. District Court for the District of California located in the City of San Fernando in California or a state court located in Los Angeles County in California, and you hereby waive any jurisdictional, venue, or inconvenient forum objections to such courts.

This Agreement has been written in English, and you waive any right you may have under any laws to have this Agreement written in any other language. You represent that you can read and write in English, and you have read and understood this Agreement. If this Agreement is translated into a language other than English, the English version and interpretation shall govern and prevail. All communications between the parties hereunder shall be in English.

Other General Provisions. We reserve the right to immediately terminate your access to and use of this website or any portion thereof, or to eliminate any content, feature or service of this website, at any time and for any reason, with or without cause. Headings found in this Agreement are for reference only. A party’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. This, together with any of our policies referred to herein, is the entire Agreement between you and us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral Agreements between you and us regarding the same subject matter (except other written, fully executed contracts between you and us). Neither the course of conduct between you and us, nor trade practice shall act to modify any provision of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, such determination shall not affect such provision in any other respect or any other provision of this Agreement, which shall remain in full force and effect. This Agreement is not assignable, transferable or sub licensable by you except with our prior written consent.

PRIVACY POLICY:

Effective Date of Current Policy: October 15, 2016

Our Policy on Safeguarding Your Personal Information

Genuine71 LLC is the owner of the websites www.sexualintimacymatters.com and www.simtoyshop.com (referred to later as “Sites,” “we,” “us”). We fully understand the need to protect your personal information while online and we have developed this policy to provide you with the utmost privacy possible. This Privacy Policy (referred to later as “Policy”) describes our practices regarding the collection and use of information throughout our websites. By using these Sites or obtaining any product or service through these Sites, you agree to the limited collection and use of information as outlined in this Policy. If you do not agree to this Policy, please do not use these Sites.

We may from time to time update this Policy to reflect changing technology and other factors. We will notify you of changes to the Policy by posting the updated Policy on this page. We ask that you bookmark and periodically review this page to ensure that you remain familiar with the most current version of the Policy. You can determine when this Policy was last revised by checking the ‘Effective Date of Current Policy’ legend at the top of the Policy.

These Sites collects two basic types of information during your visits to our Sites.

First, we collect non-personally identifiable information. This is general information that cannot be traced to individuals and contains no personalized data, think of it as a simple census form. When visitors come to these Sites, we collect and aggregate information indicating, among other things, which pages of the Sites were visited, the order in which they were visited and which links on the sites were clicked by visitors. We use this information in making modifications and improvements to the sites to provide you, the user, with both a smoother and more efficient shopping experience.

We also use non-invasive “cookies” and other tracking technologies to collect non-personally identifiable information which we then use to provide you with an easier shopping experience. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. These cookies do not track other websites you might visit, and they do not plant malware on your computer. Our non-invasive cookies simply make it possible for us to recognize your browser once you visit our Sites. By doing this, we can personalize your return visits and save you time during checkout. Your browser must be set to accept cookies for you to enjoy the benefits of being a registered user of these Sites. If you are uncomfortable with the cookies on your computer, you can always remove them by accessing the options menu of your browser. Please refer to your browser’s help menu for more specific directions if needed.

Second, we collect personally identifiable information as needed to fulfill your order. In general, our Sites use an order form (shopping cart) and a registration form so that you can request information, products and services from us. These forms require that you provide us with personally identifiable information, such as your name, email address, physical address, telephone number and credit card number, to receive the requested services or products.

Please take some time to familiarize yourself with the different ways these Sites use the information that we gather. Keep in mind, while we encourage all third parties involved in running our business to adhere to our policies regarding the privacy of our visitors and to handle personally identifiable information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from the Sites or independently.

Non-Personally Identifiable Information

These Sites use non-personally identifiable information, such as your IP address and the pages that you visit on our Sites, to help diagnose problems with our servers and to administer our Sites and improve Site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and Site usage trends. This information aids us in developing the design and layout of the Sites.

Personally Identifiable Information

These Sites use personally identifiable information collected from you to complete transactions initiated by you, particularly the sale and delivery of products and services. Your personally identifiable information is also used to get in touch with you when necessary, regarding questions about any order you might place. We may also use personally identifiable information to contact you to make sure you are satisfied with our goods and services or to find out how we can serve you better. Your decision to participate in any survey or questionnaire about this is completely voluntary.

Financial information (credit card numbers, credit card expiration dates, billing address and so forth) is used solely to bill you for products and services and we make every effort to keep your information secure from theft or fraud.

You may, from time to time, receive information from us regarding new features, new products and services and special offers, or newsletters we think you’ll find valuable.

These Sites also may use your personally identifiable information to “pre-populate” forms that are used by the Sites to facilitate transactions with us and save you from entering every data field on the checkout.

Service Providers

We work with third parties who provide services, including but not limited to website hosting, order processing and fulfillment, credit card clearance, data analysis, emailing and other services of an administrative nature. Personally identifiable information, including financial information, is shared with such third parties for the purpose of providing you services or products and is limited to the intended purpose only.

Subject to applicable law, we reserve the right to release information concerning any Site visitor where such visitor is believed to be in violation of his or her obligations to us, is partaking (or is suspected of partaking) in any illegal activity, in response to civil subpoenas and discovery requests, to protect the interests of the Sites, our customers or others, and as otherwise permitted or required by law as regards to these special cases.

These Sites seek to use reasonable security measures to help protect against the loss, misuse and alteration of personally identifiable information that is under our control. While no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure, we seek to protect your personally identifiable information through several sources. First, all personal information is encrypted within our databases. Second, customer credit card numbers are not visible in their entirety (1111 x x x x x x x 1111). Third, we use a security monitoring company named Trustwave. Trustwave is approved by Visa™ and Mastercard™ for assuring them that data is being handled securely. We cannot guarantee the means by which information is transmitted between your computer and the Sites servers, or any information provided to us or to any third party through or in connection with the Sites. You provide all such information at your own risk, but please remember that these risks can be minimized by using responsible browsing habits such as the use of anti-virus software and similar protection measures.

If you have signed up for an account with these Sites, you may update your mailing address, email address, name changes or telephone number by clicking “my account” located at the top of the page. This takes you to a page with your account information and preferences. Please take the time to make sure your information is accurate for timely delivery as well as keeping your mailing preferences updated.

 

Genuine71 LLC   941.879.7626   Sarasota, Florida   simtoyshop@sexualintimacymatters.com